Cancellation and Refund Policy

Effective Date: 1st July, 2025

Hospital Name: GNRC LTD

At GNRC LTD, we aim to provide transparent and patient-friendly policies regarding cancellations and refunds related to online payments. Please read the following policy carefully.

1. Appointment and Service Cancellations

A. Outpatient Appointments

• Cancellations made at least 24 hours before the scheduled appointment time are eligible for a full refund.
• Cancellations made within 24 hours of the appointment may not be eligible for a refund, depending on the circumstances.
• If a doctor is unavailable or the appointment is rescheduled by the hospital, you will be offered an alternate slot or a full refund.

B. Inpatient Services / Surgeries

• Advance payments for inpatient admissions or surgical bookings can be canceled at least 48 hours prior to the scheduled date for a full refund.
• Cancellations within 48 hours may incur a cancellation fee subject to evaluation and as decided by management.
• Pre-payments made for surgeries are transferable to a new date if rescheduled in advance.

C. Health Check Packages / Diagnostics

• Cancellations or rescheduling requests should be made at least 12 hours before the scheduled time.
• No-shows or late cancellations may result in no refund unless rescheduled.

2. Refund Process

• Refunds will be processed to the original payment method (credit/debit card, UPI, online wallet, etc.).
• Refunds, if approved, will be initiated within 7–10 business days after cancellation.
• Transaction or convenience fees (if any) may be non-refundable.

3. Non-Refundable Payments

• Emergency services, already rendered consultations, and completed diagnostics are non-refundable.
• Any payment made for services already availed (e.g., partial consultation, used health packages) is not eligible for a refund.

4. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact our billing or customer support department with the following:

• Patient Name
• Payment Reference/Transaction ID
• Appointment or Booking Details
• Reason for Cancellation

5. Disputes and Exceptions

• Any disputes regarding charges or refunds should be raised within 7 days of the transaction date.
• Refund exceptions due to medical emergencies or compassionate grounds may be considered at the hospital's discretion.