Privacy Policy: GNRC LTD and its Affiliates
The GNRC LTD recognizes the importance of maintaining the privacy of the information belonging to you. This Policy sets out details of how we treat user information collected on each of the platforms that are owned and controlled by us, including our website www.gnrctelehealth.com (the “Website”), the Tool - Digital health Platform (gnrctelehealth App), email communications received on support.telehealth@gnrchospitals.com and calls received on +91 6901224562 . The Platform is owned and operated by GNRC Limited, a public limited company existing under the provisions of the Companies Act, 2013 GNRC Complex, Dispur, Guwahati-781006, Assam (the “Company” which expression shall mean and include, unless repugnant to the context, its successors in interest, affiliates and permitted assigns). This Privacy Policy is limited to the information provided by the user on the Platform.
“You” or the “User” in this Policy refers to any person who voluntarily uses the Platform for the purpose of obtaining Services from the Company and its team of duly qualified doctors.
By visiting and/or using the Platform, you agree to the terms of this Privacy Policy and it shall be deemed that you have read in full, accepted and agreed to the terms herein.
Information (as defined hereinafter) that is collected by the Company on the Platform shall be used by the Company only for the purpose of providing the Services (as defined hereinafter), and such information shall not be used, sold, transferred or rented in a manner that is not set out in this Privacy Policy and the Consent form.
1. Purpose of processing Information:
GNRC LTD shall process Information provided by You for the purpose of rendering telemedicine and allied services, with the help of its duly qualified doctors, which shall comprise of providing medical advice, counseling, treatment and prescription of medicines, if any, through electronic communications, which includes but is not restricted to video-calling, telephonic communication, transmission of information via emails, text messages etc.
GNRC LTD shall also process Information provided by You for the purpose of receiving professional and/or allied service fees towards the Services rendered by the Company.
The services listed in this clause shall collectively be referred to as the Services.
2. Information that is processed by the Company:
In providing the Services on the Platform, the Company shall collect certain personal information and sensitive personal information from you. This information would, inter alia, include the following:
o Contact information: the Company shall collect your name, email id, mobile number, postal address etc.
o Information to provide the Services: the Company shall collect information regarding your medical history, medical reports, details of medication taken, health condition, prescriptions, allergies, age, body weight, medical insurance data, family medical history etc. in order to provide the Services in an efficient manner.
3. Payment and billing information: The Company shall collect your billing name, billing address and payment method when you pay for the Services availed by you on the Platform. Please note that the Company would collect your credit/debit card number or credit/debit card expiry date or other details pertaining to your credit/debit card. Credit/debit card information will be obtained and processed by our online payment partners CashFree and their associated banking partners.
4. Sharing of information by the Company with third-parties:
o Service Providers: The Company shall share your information with third parties who the Company has contracted with for assistance with performing the Services such as Doctors, para-medic staff, Hospitals, the Medical Board constituted by the Company, payment processors or transactional message processors. In the future, your medical data and history in a identified form may be shared with researchers for study, analysis and publication.
o Compliance with law: The Company might share your information to respond to a court order or subpoena. The Company shall share your information if a government agency or investigatory body requests the Company to do so.
o Mergers and Acquisitions: If the Company sells its business or hives of a portion of the same to a new entity, your personal information that is available on the Platform may be transferred to the new entity.
5. Security of Your Information
Please note that neither the Company nor any of its employees would have access to the password that relates to your User account on the Platform. You shall be solely responsible for protecting your login credentials to the Platform, and the Company shall not be liable in any manner for unauthorized use of your login credentials. You shall be liable to the Company for any loss suffered by the Company as a result of unauthorized use of your login credentials. In the event of any misuse or suspected misuse of the same, please notify the Company at "email ID: support.telehealth@gnrchospitals.com"
While the Company shall seek to implement the best market practices and security policies for the protection of your personal information, it shall not be liable for improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss of information or any Cyber Incidents. It is expressly stated that the Company shall not be responsible for any breach of security or for any actions of any third parties that receive Users' personal data or events that are beyond the reasonable control of the Company including, acts of government, computer hacking, unauthorized access to computer data and storage devices and storage technology, hardware, computer crashes, breach of security and encryption etc.
Redressal of Grievances
If a User has any questions or grievances regarding the Platform, the contents thereof, the manner in which personal data is being collated or processed by the Platform or is in need of making data access requests or has any questions regarding the Services, the User may reach out to The Grievance Officer of the Company customer support at "email ID anshul.khemka@gnrchospitals.com." (the “Grievance Officer”). The Grievance Officer shall address any question or complaint or grievance that is raised by a User within a period of one (1) week from the date on which it is raised and complete information on the complaint is provided to the Grievance Officer
Where the Company requires additional information to process and respond to the query raised by a User, the Company shall notify the User of the same.
6. Miscellaneous Provisions
o Force Majeure: The Company shall not be responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott or change in law governing the Services rendered herein. The Company may at any time, in its sole discretion and without advance notice to you, cease operation of the Platform and the provision of the Services.
o No Waiver: A delay or failure by the Company to exercise or enforce any right or provision of this Privacy Policy will not constitute a waiver of such right or provision.
o Notices: All notices given to a User by the Company or by a User to the Company or another User shall be in writing and in the English language. Such notice shall be sent by e-mail or mailed by a prepaid recognized courier service to the intended recipient at the address set out below, or any changed address that is notified by either Party:
Notice to the Company:
GNRC Limited, GNRC Complex, Dispur, Guwahati-781006, Assam
(Mr. Anshul Khemka)
Email: anshul.khemka@gnrchospitals.com
Notice to User:
Address as available : …………………………………….
(At the email/postal address provided by you at the time of registration on the Platform.)
The Company reserves the right to modify the terms contained in this Privacy Policy at any time by posting such modifications on the Website. The modified Privacy Policy would be effective from the date of modification that is posted by the Company on the Website. If you do not agree to any term that is contained in this Privacy Policy, please immediately cease your use of the Platform.
This Privacy Policy is issued pursuant to the provisions that are contained in (a) Section 43A of the Information Technology Act, 2000 and (b) Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011;.
o Governing Law and Jurisdiction:
This Privacy Policy is governed by the provisions of Indian law, including but not limited to the following:
§ the Indian Contract Act, 1872;
§ the (Indian) Information Technology Act, 2000;
§ the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; and
This Platform originates from the State of Assam in India. By using this Platform, you consent to the jurisdiction and venue of the courts located in Assam, India in connection with any action, suit, proceeding or claim arising under or by reason of this Privacy Policy.