Terms of Usage

The gnrctelehealth (Desktop site  “www.gnrctelehealth.com” and its sub-domains, mobile applications and all related application and services) is a online application which provides platforms for Video Consultation, Tele Consultation, In-Person Consultation , prescription and medicine delivery (As per doctor’s prescription during consultation) to users.

If you are using gnrctelehealth, then these Terms of  Conditions are applicable to you and you warrant that:

• Your age is 18 years or above;
• You are not and shall not violate any applicable law or regulation;
• All personal information you submit on gnrctelehealth is correct and accurate;
• You are using gnrctelehealth solely for your personal and non-commercial use. Any use of gnrctelehealth other than for personal purposes is prohibited;
• You may not modify any content including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos of gnrctelehealth, unless you have the permission from gnrctelehealth in written to modify the content;

You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage gnrctelehealth or any connected network;

We may modify or terminate any portion of gnrctelehealth for any reason, with or without notice and without liability to you or any third party. To keep a track of any such changes, we recommend you to review these Terms and conditions periodically.

Refund Policy

This policy is applicable on fees paid through gnrctelehealth platforms for Video Consultation, Tele Consultation, In-Person Consultation and medicine (As per doctor’s prescription during consultation) payments.

• Refund of fees is applicable on any cancellation by the user only before confirmation of the consultation (at least 24 hours before the selected time). It is not applicable to same day consultation as that of the request Refund of fees is applicable on cancellation by gnrctelehealth or the doctor/hospital selected.
• The fees paid for the consultation will be refunded if the selected doctor cancels the appointment after confirmation.
• Amount paid for medicine will be refunded, if not delivered accurate medicine as per the doctor’s prescription during consultation.

• In the event of an unsuccessful transaction (due to poor network connectivity, or any other similar issues) the fees paid for the consultation will be refunded.
• In the event of multiple deductions for one consultation, please write to us at accounts@gnrchospitals.com to claim your refund.
• In the event of no show by the user/ patient, no part of the fees paid will be refunded.
• In the event of no show by the doctor, the fees paid by the user are entitled to a full refund.
• The refunded money will reflect in your account within 7 working days of initiation of refund.
• If you do not receive a confirmation number (in the form of a confirmation SMS or email) after submitting payment information, or if you receive an error message or service interruption after submitting payment information, you should immediately report to the email id accounts@gnrchospitals.com

Cancellation Policy

This policy is applicable on money paid through gnrctelehealth App for Video Consultation, Tele Consultation, and In-Person Consultation.

• To claim the refund, the user can cancel the consultation at least 24 hours before the consultation time confirmed by Gnrctelehealth.
• If the time of consultation selected is within 24 hours of the request, then appointment cancellation is unavailable. In that case, consultation can be re-scheduled according to the availability of doctor and no cancellation will be allowed on re-scheduled appointment.
• If the doctor is unavailable then the user can cancel the consultation and is entitled to a full refund.

To cancel or claim your refund, write an email to accounts@gnrchospitals.com.

Disclaimer

• Currently, this service is not available on any of the iOS devices. It will only work on other laptops and Android devices. Please ensure that you can use non-Apple device to avail this service
• The time of Video Consult may vary depending on the doctor's availability

For all the cases of refund, GNRC LTD has the sole right to take a decision which is binding for all